Privacy Policy

Introduction

OWL Safaris Pty Ltd is committed to protecting your personal information and ensuring your privacy is respected and protected in compliance with:

The Protection of Personal Information Act (POPIA) of South Africa
The General Data Protection Regulation (GDPR) applicable to EU/EEA residents
Applicable U.S. data privacy regulations, where relevant

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you interact with our website or services.

Information We Collect

We may collect and process the following categories of personal data:

Information You Provide Voluntarily

Full name
Email address
Contact number
Company name (if applicable)
Reviews, messages, or form submissions

Information Collected Automatically

IP address
Browser type and version
Device information
Pages visited and time spent
Location data (via browser or IP, with your consent)
Cookies and tracking technologies (see section 7)

Purpose of Collection

We collect personal data for the following purposes:

To provide and improve our events and services
To process bookings and transactions
To respond to inquiries or customer support requests
To send marketing or promotional communications (only with consent)
To comply with legal or regulatory requirements
For analytics and website optimization

Lawful Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we rely on the following legal bases:

Your consent (e.g. marketing)
Performance of a contract (e.g. event bookings)
Legal obligations (e.g. tax compliance)
Our legitimate interests (e.g. improving user experience)

Data Sharing and Disclosure

We do not sell your personal data.

We may share your data with:

Trusted third-party service providers (e.g. payment processors, email platforms, analytics tools)
Law enforcement or government bodies when legally required
Event partners or subcontractors involved in delivering specific services (e.g. event venues or vendors)
All third-party service providers are contractually required to safeguard your data and act only on our instructions.

International Data Transfers

As a South African-based company, your data may be transferred to and stored in countries outside your own, including South Africa or the EU. When doing so, we ensure appropriate safeguards are in place, in accordance with:

POPIA (South Africa)
GDPR (Europe – e.g. Standard Contractual Clauses, adequacy decisions)

Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyse traffic.

Types of Cookies:

Necessary Cookies – Essential for website functionality
Performance Cookies – Track usage for analytics
Marketing Cookies – Used for targeted advertising (only with consent)

You may adjust your cookie preferences in your browser settings or via our cookie consent banner.

Your Rights

Under POPIA and GDPR, you have the right to:

Access personal data we hold about you
Request correction or deletion of inaccurate or unnecessary data
Object to or restrict processing of your data
Withdraw consent at any time
Lodge a complaint with the Information Regulator of South Africa or your relevant supervisory authority in the EU

To exercise your rights, please contact us.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined above or as required by law (e.g. tax, legal compliance).

Data Security

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

These include:

SSL encryption
Access control policies
Firewalls and secure storage
Staff training on data protection

Children's Privacy

This website is not intended for individuals under the age of 18. We do not knowingly collect data from children without parental or guardian consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and indicated with a revised effective date. Continued use of the website indicates acceptance of these changes.

Contact Us

For questions or concerns regarding this Privacy Policy or how your data is handled, please contact us

Supervisory Authorities

If you believe your data rights have been violated, you have the right to lodge a complaint with:

South Africa:
Information Regulator
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

European Union:
You may contact your country’s Data Protection Authority (DPA). A list is available at: https://edpb.europa.eu/about-edpb/board/members_en